Real Time Fraud Alerts

At TFCU, we’re committed to protecting our members against fraud, which is why we have partnered with Fiserv to monitor your Debit Card transactions for potential fraudulent activity. If fraudulent transactions are suspected, you will receive an automated phone call and e-mail in order to validate your transactions. Your response is critical to prevent potential risk and avoid restrictions we may place on the use of your card. Here’s how it works:

Here’s how it works:

  • A text, e-mail and automated call will be used to inform you of a potential suspect transaction.
    •You will then be provided with options to respond to the alert and verify the transaction(s).
    •Please note, when responding to the alert, you will need to provide your Zip Code.

If you would like more information about this service, please feel free to call and speak with a Member Service Representative at (508) 824-6466. As always, if you feel that you have been the victim of a scam, please contact TFCU immediately.

TFCU’s fraud alert service is operated by Fiserv, who is operating on behalf of TFCU. If you have been contacted by a Fiserv representative and do not wish to provide confirmation of your transactions with them, you may contact a TFCU Representative at (508) 824-6466 during regular business hours, otherwise your Debit Card will be restricted for use. You are responsible to keep your address and phone number updated with TFCU at all times. Standard message and data rates may apply. There is no service fee for Fraud Alerts, but you are responsible for any and all charges, including, but not limited to, fees associated with data usage, imposed by your Carrier. Membership is established by opening a $5 share/savings account and is available to anyone who lives, works, worships or attends school in Bristol County, Massachusetts; Bristol, Kent, Newport and Providence counties in Rhode Island; and the Rhode Island towns of Charlestown, Exeter, Hopkinton, Narragansett, New Shoreham, North Kingstown, Richmond and South Kingstown. Federally insured by NCUA. Equal Housing Lender. EOE 7/2018

Comments are closed.