COVID-19 Updates & Reopening Plans

Here at TFCU, the wellbeing of our members and our staff remains our top priority as we continue to closely monitor the Centers for Disease Control’s (CDC) guidelines and recommendations from government officials on the steps we can take to help further prevent community spread of the COVID-19 virus.

As the Commonwealth of Massachusetts enters Phase 2 of its opening plan, TFCU has made some updates to our Branch Operations as follows effective Wednesday, June 10th:

Taunton & New Bedford

Beginning Wednesday, June 10th, we will be allowing a limited number of members into our lobbies to conduct transactions, open accounts, apply for loans etc.

Floor decals and additional signage have been placed inside and outside the branch to assist you with social distancing while waiting in line.

Drive Up Transactions are still recommended at this time.

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Middleboro

Beginning Wednesday, June 10th our Middleboro branch will be reopening with limited hours as follows: Monday – Saturday: 8am to 1pm

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Safety Measures

For the safety of our employees and members, if you are planning to visit one of our branches, please be aware of the following:

  • Masks are required to be worn at all times.
  • We are enforcing social distancing. Please keep a distance of 6ft from others at all times.  Floor decals have been placed at our branches to assist in this effort. 
  • All Drive Up tubes, ATMs, workspaces and common areas are being cleaned multiple times throughout the day
  • Sneeze guards have been installed at all Teller windows and Member Service Representative desks

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Remote Banking

We highly encourage our members to continue to take advantage of our Convenience Services whenever possible. These services include Online BankingMobile Banking & Telephone Banking, as well as Mobile Deposit which is available through our Mobile App. These services allow you to perform most of your daily banking needs from the comfort of your home. 

Please view the chart below to learn which types of transactions can be performed remotely vs. in branch.


Click on the chart above to view a larger version

1: There is no service fee for TFCU’s Mobile App or Mobile Deposit, but you are responsible for any and all charges, including, but not limited to, fees associate with data usage, imposed by your carrier.
2: Drive Up only available at Taunton & New Bedford locations.
3: Deposit Image ATMs available at Taunton, New Bedford and Middleboro TFCU branches only.
4: Enrollment in Mobile Deposit required.
5: Bill Pay is offered at no fee with a TFCU Checking Account provided at least one bill is paid per month through the system. A non-usage fee of $4.95 per month will be charged otherwise.

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Additional Information

Financial Assistance Programs

TFCU has committed $250,000 in emergency loans to our membership who might be facing financial hardship at this time. Two hardship programs were recently introduced, including a special loan available for First Responders & Medical Professionals on the front lines of this ongoing situation. Click here for more information, or to apply for one of these programs. 

Scams

We would also like to take this opportunity to remind you to be vigilant of Fraudsters, who unfortunately take advantage of situations like this. Visit the Federal Trade Commission’s website for a list of tips to help you avoid COVID-19 scams.

For assistance during this time, please visit the pages below for information on how TFCU can help:

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