Convenience

If you are experiencing difficulties receiving your verification code, also known as Multi-Factor Authentication or MFA, please follow these instructions. 

If you are not receiving a text message

• Enter your username and password
• Check REMEMBER DEVICE or REMEMBER ME
• Select CONTINUE
• If you have an e-mail address on file, please select this as your option to verify
• Check your e-mail, but do not completely close the Online Banking Window, otherwise a new code will need to be generated. 
• Enter the code. 
• Your device will be remembered provided you are not signing in with an incognito/private browser or if the browser is set to clear cache and cookies after closing.
• If you are using the TFCU Mobile App, once signed in, navigate to MORE and then APP SETTINGS. Here you can enable features like FaceID (iOS), Thumbprint (Android) or set up a PIN (iOSandAndroid). These will allow you to bypass the Multi Factor Authentication code when signing in via the app. 

If you are not receiving an e-mail

• Enter your username and password
• Check REMEMBER DEVICE or REMEMBER ME
• Select CONTINUE
• If you have a cell phone on file, please select this as your option to verify
• Check your messages, but do not completely close the Online Banking Window, otherwise a new code will need to be generated. 
• Enter the code. 
• Your device will be remembered provided you are not signing in with an incognito/private browser or if the browser is set to clear cache and cookies after closing.
• If you are using the TFCU Mobile App, once signed in, navigate to MORE and then APP SETTINGS. Here you can enable features like FaceID (iOS), Thumbprint (Android) or set up a PIN (iOS and Android). These will allow you to bypass the Multi Factor Authentication code when signing in via the app. 

If you are still experiencing issues, please give us a call at (508) 824-6466 and one of our representatives will be happy to assist you. 

Paying bills just got easier with TFCU’s Bill Pay service. You can save time and money by paying your bills online!

Features include:

• Make Payments
• View a payment history or add a payee
• View a calendar of scheduled payments
• Schedule a transfer
• Schedule e-alerts to receive an email when a new e-bill arrives

Here are some tips to navigate our new Bill Pay System:

• Bill Pay is available in the MY FINANCE tab by selecting BILL PAY. 
• Joint owners are able to enroll in Bill Pay under their own Online Banking username. 
• You will be able to see how your payment will be made based on the icon displayed next to the Payee’s name. The lightning bolt () indicates an electronic payment whereas the envelope () indicates that it will be mailed. The Payee determines if they will accept a payment electronically or by check. TFCU cannot alter the payment type, however you can call the payee directly and inquire with them about their ability to accept payments electronically. 
• If payments are made electronically, the funds will be withdrawn from your account within 1 business day. If payments are mailed, the funds will be withdrawn from your account when the check clears through the vendor. Please view your payment history for expected delivery dates to your vendor.